A Meaningful Ramadan Experience, Surrounded by Nature

Please bring a printout of this e-ticket with you and proceed directly to the turnstiles where you can scan your ticket and gain entry. Once you enter, you may be asked to swap this ticket for a wristband. We reserve the right to verify your identity, so please bring original government photo identification (e.g., driving license or Emirates ID).

• This offer gives a group of any four (4) people General Admission entry to Al Ain Zoo (“the Zoo”) for the price of three (3) General Admission tickets. You must all enter the Zoo together.  This ticket is the property of Zoo & Aquarium Public Institution ‎in Al Ain‎ (ZAPIA) and any operator of the Zoo appointed by ‎ZAPIA.

• Entry to and use of the Zoo is subject to specific product terms and conditions, our general terms and conditions available on the Zoo’s website, and those set out below:

• This offer is valid for Zoo visits between 17 January – 18 March 2026.

• Change and Refund Policy:

• Once you purchase your ticket, you cannot cancel it.

• All tickets are non-refundable and non-exchangeable.           

• You may change the date of your ticket provided you notify us before 7pm on the day before your scheduled visit. A charge of AED 50 will apply per ticket. Changes after this deadline will not be processed.

• For date changes as above, please contact Yas Concierge at +971 600 511115 to rebook and make the AED 50 payment per person. Payments will be processed and completed via Yas Concierge.

• Purchase four general admission tickets and pay the price for three general admission tickets. This offer can be redeemed online through the Zoo’s website. Tickets for additional guests may be purchased online with a 25% discount on the General Admission rate.

• Same flat rate cost applies for both adult and junior tickets with this offer.

• Offer is valid for General Admission (adult or junior) access to the Zoo only. Access does not include any other benefits or add-ons such as animal encounters, safari experiences, or behind-the-scenes experiences.

• Guests aged 11 years and under must be accompanied by a responsible adult holding a valid admission ticket.

• Children aged 2 years and under can enter the Zoo for free.

• This offer is not valid in conjunction with any other offer, discount, or promotion.

• We reserve the right to withdraw or amend this offer at any time without notification.

• All guests must enter the Zoo together, and the ticket is only valid on the date mentioned on your ticket.

• E-Tickets will be accepted and can only be used once.

• We may deny admission or remove you from the Zoo for any reason without any right of refund.

• Tickets are void if altered, sold, or transferred for commercial gain.

• Health and safety restrictions apply; guests may not be able to experience all attractions or activities.

• Admission to and use of the Zoo and its services is at your sole risk. To the maximum extent permitted by law, we accept no liability for loss, injury, or damage sustained within the Zoo.

• Certain attractions, animal exhibits, shows, experiences, or outlets may be unavailable during your visit. Please check the Zoo website or contact Yas Concierge for updates and availability before your visit.

• We reserve the right to suspend or revoke your voucher/ticket (without refund or compensation) if you engage in unlawful or fraudulent activities, or breach these Terms and Conditions (or any terms incorporated herein). We may deny admission or remove you from the Zoo for any reason without any right of refund.

• Zoo general terms and conditions apply https://www.alainzoo.com/en/legal#entry-terms.