Plan Your Visit

Our zoo shuttles connect you to all major animal experiences. Sit back, relax, and prepare for your next adventure!

Al Ain Zoo offers plenty of free parking close to the main entrance, including spaces for families and visitors with special needs.

Located just minutes from central Al Ain, the zoo is accessible from anywhere in the UAE by car, taxi, or bus.

View Getting Here page.

Make your zoo visit even more memorable with a cozy outdoor meal in shaded seating near our restaurants and cafes.

Explore a range of cuisines at our dining spots, cafes and food trucks. Enjoy tasty meals, snacks, and refreshing beverages as you relax and recharge.

View Dining page.

We have numerous outdoor areas with play amenities to keep young children amused and engaged.

Don’t worry about bringing a stroller with you. We have strollers available on-site for rent, ready for your little one’s use. Our Guest Relations agents near the main entrance will help you.

Rental costs:

• Single stroller: AED 42
• Double stroller: AED 73.50

The Zoo offers wheelchairs to elderly visitors and People of Determination. These are available from Guest Relations near the main entrance.

You can claim a lost item within 7 days, from the main Guest Happiness Office, as long as you provide photo identification such as an ID card or a driver’s license. After that time, the item will be turned over to the police or Red Crescent as appropriate.

If, on the other hand, you spot an item lost on the premises, please deliver it to the main Guest Happiness Office.

For more information, view Contact Us page.

We’re happy to welcome families and children to explore and learn. Here are few guidelines to ensure your visit is safe pleasurable:

• Ensure that children are supervised at all times. Do not allow them to go to any part of the zoo alone.
• Stay together as a family.
• Please remind children to walk rather than run and to use quiet voices, as the Zoo is shared with other visitors and animals.
• Encourage your children to ask questions, and appreciate nature responsibly.

Please take note of the following:

• Students must remain under adult supervision at all times.
• Chaperones and teachers are responsible for leading assigned students and ensuring they stay together.
• Make sure students do not litter, climb on exhibits or trees, or damage Zoo property.
• Feeding or touching animals without supervision is not permitted. Follow the guidance of the zoo staff.

To ensure that all visitors have a pleasant experience, please follow these guidelines:

• Running, rough play, and any disruptive or unsafe behavior is not allowed.
• Verbal or physical harassment, discrimination, or threatening behavior toward others is strictly prohibited.
• Do not interfere with other guests’ experiences or disturb the animals.
• Respect Zoo grounds, signage, and exhibits at all times.

Photography for personal use is welcome throughout Al Ain Zoo. However:

• Commercial or for-profit photography and filming require prior approval.
• Please do not use flash or equipment that may disturb animals or other guests.
• The Zoo may conduct photography or video recording for safety and promotional purposes. By entering, you consent to the use of such images.

The following are not permitted on the Zoo premises:

• Smoking, including electronic cigarettes.
• Commercial photography, solicitation, or leaflet distribution without prior consent.
• Loud music, amplified sound, or disruptive noise-making devices.
• Any activity that could disturb animals or other guests.

Al Ain Zoo maintains strict safety standards to protect both visitors and wildlife.

• Follow all warning signs around enclosures.
• Never lean on, climb, or cross safety barriers around enclosures.
• Do not feed or throw objects into animal enclosures.
• Always walk carefully and stay on designated paths.

The Zoo’s top priority is the well-being of its animals. You must:

• Avoid loud noises, banging on glass, or yelling at animals.
• Do not feed or touch animals unless under the supervision of Zoo staff.
• Report any unsafe behavior immediately to a staff member.
• Wash your hands after any approved animal interactions. Handwashing facilities are available in designated areas like the giraffe feeding zone.

The First Aid Room is located at the Main Entrance. Zoo staff or Security will assist you in reaching it if an accident or health concern arises.

Notify the nearest Zoo staff member immediately. They will immediately contact the Manager on Duty, and help you receive assistance.

If someone from your group becomes separated:

• Inform a Zoo staff member or security guard right away.
• Lost visitors or students will be taken to the Guest Relations Office near the entrance for assistance until reunited with their group.
• Please ensure all children know who their chaperone or guardian is and carry an emergency contact number.

Certain areas, such as the Nocturnal House, have lower light levels to replicate animal habitats. Be mindful of the following:

• Allow your eyes to adjust slowly before moving forward.
• Proceed carefully to avoid tripping or bumping into others.
• Follow all signage and staff instructions for your safety.

In the event of an emergency, rest assured, our zoo staff are trained to manage emergency situations and will provide clear guidance. Here’s what you need to do:

• Remain calm and follow staff or public-address instructions.
• Do not leave your group.
• Move carefully toward the nearest safe area or exit as instructed.